Monday - Friday, orders of in stock items will be dispatched within 24 - 48 hours. We use TNT/FEDEX or Royal Mail. Delivery is free unless stated otherwise.
Terms of Sale
1. Our online retail sales department is aimed at supplying excellent service and value for money. We don't supply goods on a demonstration basis unless otherwise agreed. If you are not sure about the product you need, we suggest you research it first before you make a purchase. Because we are an established retailer with a "real" shop with demonstration facilities, we can offer knowledgeable and accurate advice - please feel free to ask us about anything you are interested in. If you are not sure about a product, we advise you not to buy it until you are confident about your choice.
2. If the size of a product is critical, please make sure it will fit before you make a purchase. If the dimensions are not shown with the product specification, please contact us and we will provide you with the full dimensions.
3. In instances where we include free, subsidised or promotional goods, these only apply to an item that specifically promotes the offer and is clearly indicated on the individual product page. Any included promotional items will be visible in the basket at checkout.
4. All quoted prices include VAT - delivery is free unless stated otherwise. Where a price includes delivery, this is to UK only. We do not deliver our goods outside the UK.
5. On the occasion where a price is listed incorrectly due to a typographical error or otherwise, we will inform you immediately as to the correct price of the goods. You will then have the option to proceed with or cancel the sale. A contract isn't active until you have taken delivery of your order.
6. The information in this website is given in good faith and every effort is made to ensure that all details, descriptions, images and prices of Products appearing on the Website are correct. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We do not accept liability for inaccuracies.
7. When paying by debit/credit card via WiX or PayPal, goods will be charged to you at the time of placing your order. Although we take your payment at the time of sale, your order will not be processed until the day of dispatch. Orders placed after our 10am order cut-off time will be dispatched the following working day.
8. To protect your personal details, a receipt for your goods, together with the order tracking number, will be sent by email on the afternoon of dispatch. No documents will be enclosed within the order itself. The shipping label on the outside of the packing will confirm the order was dispatched by Highland Hi Fi.
9. If for any reason, it is not possible for us to fulfil your order to be dispatched on the next scheduled shipping date, either due to stock availability or any other reason, we will contact you as soon as possible to present you with the option to either wait for the goods to become available for fulfilment within an agreed time, or offer to cancel your order and process a full refund on the same day. Please note that depending on payment method or bank/building society, there may be a delay with funds appearing back in your account.
10. Legislation states that the goods must be dispatched within 30 days of the sale. We aim to dispatch goods on the same day, if ordered before our 10am cut-off time, Monday to Friday. Weekends and Bank Holidays not included.
11. If you are paying by Debit or Credit Card or PayPal, goods can only be delivered to the address at which your card or delivery address is registered. Variations may apply, but please ask for details.
12. Price Promise. We do not operate a guaranteed price promise but we simply aim to offer superb deals always - backed by our high level of service. If you do see a better offer, please let us know and we'll take a look.
13. For security reasons, we may on occasions contact you for identity clarification.
14. Please note that our couriers will try to deliver as arranged but we will not be held responsible for any costs incurred because of none delivery or factors caused by others. This service is based upon best endeavour and is not guaranteed.
15. Security: To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
16. These conditions only apply to UK sales.
17. If any of these terms need clarified or explained please contact us for more details.
18. Guarantees/Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Guarantee/Warranty claim to goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a Guarantee/Warranty claim, goods can only be re-delivered to UK address.
Right to Withdraw/Cancellation
Distance selling regulations allow you to cancel your order within 14 days from receipt of the goods. You then have a further 14 days to return the goods. The following details will have to be complied with:
1. Notify us of your intentions before returning any goods. Email, Letter or Telephone is suitable.
2. You have the right to inspect the goods but they must be returned in their original condition. If goods are returned in a condition where they cannot be sold as new due to excessive handling by yourself, we may make an appropriate deduction.
3. If goods are returned with missing components such as accessories, user manuals or packing materials, a deduction may be made to cover the cost of replacement.
4. Goods have to be returned in their original packaging.
5. Any free promotional items must also be returned.
6. The cost of returning the goods will be at your expense. If you have difficulty arranging the return, contact us.
7. The goods must arrive back undamaged. Please consider insuring the goods before despatch.
8. A full refund cannot be given for damaged or soiled goods.
9. Please note that for hygiene reasons we are unable to give refunds on headphones if used.
10. Customised items or orders cannot be returned.
11. Variations to these conditions may apply - subject to mutual agreement.
12. Please contact us if you need further help or assistance.
Please note that these terms & conditions do not replace your statutory rights.
Damaged Goods & Incomplete Deliveries
RECEIVED A DAMAGED ITEM?
You have the right to reject damaged goods within 30 days of purchase. In the unlikely event that your purchase is damaged, please contact our Customer Service Department on 01349 867558 or via email to firstname.lastname@example.org within 24 hours of the delivery.
FAULTY GOODS RETURNS
You have the right to reject faulty goods within 30 days of purchase. You will be offered a refund or replacement. Please contact our Customer Service Department on 01349 867558 or email: email@example.com. If your purchase falls outside this time, then please contact us.
If you have any complaints or concerns regarding your purchase or the way in which your transaction was handled, please inform us by email - firstname.lastname@example.org or in writing to Highland Hi Fi, Mayfield, Dingwall, Ross-shire, IV15 9ST. Your concern will be dealt with swiftly.